Frequently Asked Questions (FAQs)



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01. How do I self-enroll in a course?
Purchase, Registration, and Enrollment Jun 20, 2017
02. What is an Activation Code?
Purchase, Registration, and Enrollment Jun 26, 2017
03. Can you look up my password?
Purchase, Registration, and Enrollment Jun 26, 2017
04. What's the difference between a Purchase, a Registration, and an Enrollment?
Purchase, Registration, and Enrollment Jun 26, 2017
05. How do I purchase online training and enroll an employee (not for myself)?
Purchase, Registration, and Enrollment Jun 21, 2017
06. How do I enroll a Group or Team of employees into online training?
Purchase, Registration, and Enrollment Jun 21, 2017
07. Is there a discount if I purchase training for several employees?
Purchase, Registration, and Enrollment Jun 21, 2017
08. If I purchase a course, do I have to begin immediately?
Purchase, Registration, and Enrollment Jun 20, 2017
09. How do I cancel my enrollment?
Purchase, Registration, and Enrollment Jun 20, 2017
10. If I cancel my enrollment, will I get a refund?
Purchase, Registration, and Enrollment Jun 20, 2017
11. What happens ​if the online purchase process fails, or if the purchase is not completed?
Purchase, Registration, and Enrollment Jun 26, 2017
12. What happens if I do not "Accept" the Terms & Conditions?
Purchase, Registration, and Enrollment Jun 20, 2017
13. Can I order DVDs of the training?
Purchase, Registration, and Enrollment Sep 07, 2017
01. What is a license period?
License Period and Due Date Jun 21, 2017
02. What's the difference between a license period and a due date?
License Period and Due Date Jun 21, 2017
03. How much time do I have to complete my online training?
License Period and Due Date Jun 21, 2017
04. Can AVO Online Training extend the time I have to complete my course?
License Period and Due Date Jun 21, 2017
05. Can online training be purchased with an extended license period set to a specific date?
License Period and Due Date Jun 21, 2017
06. What happens when the license period expires?
License Period and Due Date Jun 27, 2017
01. If I already know the material, can I just take the final exam without going through the whole course?
During Training Jun 21, 2017
01. What is a Student Transcript?
Student Transcript Jun 21, 2017
02. How can I see my transcript?
Student Transcript Jun 21, 2017
02. Will there be a final exam or other assessment?
During Training Jun 21, 2017
03. Can a Student Transcript be changed or deleted?
Student Transcript Jun 21, 2017
03. Can I review the course material before taking the final test?
During Training Jun 21, 2017
04. Are the exams timed?
During Training Jun 21, 2017
04. Can my employer (Supervisor or Training Manager) see my test scores (grades)?
Student Transcript Jun 21, 2017
05. If I lose connectivity during a test or exam, do I have to start over?
During Training Jun 21, 2017
05. Is anyone else allowed to access my transcript?
Student Transcript Jun 21, 2017
06. Can I see and print my certificates?
Student Transcript Jun 21, 2017
06. What happens if I fail the final test for a lesson, module, or course?
During Training Jun 21, 2017
07. How do I print a certificate after I've completed a course?
Student Transcript Aug 27, 2015
07. What is the Repurchase and Retake Policy?
During Training Jun 26, 2017
08. How do I request further technical assistance?
During Training Jun 20, 2017
09. How is the training delivered?
During Training Sep 07, 2017
01. What's the difference between a Certificate and a Certification?
Certification Jun 20, 2017
02. What types of CERTIFICATES does AVO Online Training issue?
Certification Jun 20, 2017
03. What types of CERTIFICATIONS does AVO Online Training issue?
Certification Jun 21, 2017
04. How long does it take to receive my Recertification documents?
Certification Jun 26, 2017
05. How do I add my Certification Number to my Student Profile?
Certification Jul 21, 2017
01. What is Supervisor Training Access?
Supervisor Training Access Jun 21, 2017
02. Does a company Supervisor or Training Manager need to be enrolled into a course to login?
Supervisor Training Access Jun 21, 2017
03. What's the difference between a Group and a Team?
Supervisor Training Access Jun 21, 2017
04. How do I track the progress of my Group or Team?
Supervisor Training Access Jun 26, 2017
05. How do I view and/or print an employee’s test scores and certificates?
Supervisor Training Access Jun 26, 2017
06. How would I qualify for, and request Supervisor Training Access?
Supervisor Training Access Jun 30, 2017
01. Can Internet cookies be turned off?
Internet and Browser Help Aug 27, 2015
02. Do I need a Flash player?
Internet and Browser Help May 02, 2017
03. Do my browser's popup blockers need to be turned OFF?
Internet and Browser Help Aug 27, 2015
04. What browser version do I need to use?
Internet and Browser Help Aug 27, 2015